Refund & Cancellation Policy
Last updated: 14 August 2026
Highstreet Digital is a business run by Muhammed Abubaker Aboo (sole proprietor), based in Pretoria, South Africa. Contact: moe@highstreetdigital.co.za.
In short: the R750 deposit is non-refundable — it secures your build and pays for work that starts immediately. The R750 balance is only charged once your site is live and you have approved it, so your risk is limited to the deposit. You can cancel the monthly plan any time on one month’s notice, with no penalty.
1. The deposit
- The R750 deposit is 50% of the R1,500 setup fee. It secures your place in our build schedule, and work on your website — researching your business, building your preview and starting your pages — begins as soon as it is paid.
- The deposit is non-refundable. If you change your mind or decide not to go ahead after paying it, it is not refunded, because it covers the time and work that starts immediately.
- The remaining R750 balance is only charged once your site is live and you have approved it. If you are not happy with the finished site, you are not charged the balance — so the most you are ever at risk of is the deposit.
- The one exception: if we are unable to build your website, we refund the deposit in full. We do not keep payment for work we cannot deliver.
2. The monthly plan
- The R600 monthly fee begins on the day your website goes live, and is collected automatically each month.
- You may cancel at any time by giving us one calendar month’s notice in writing, by email or WhatsApp. There is no penalty and no lock-in.
- Monthly fees already paid are not refunded, as they cover the hosting and service provided during that month. You will not be charged beyond your notice period.
3. What happens when you cancel
- We transfer your domain name to you and hand over your website files at no charge.
- Because hosting is part of the monthly plan, your website will go offline from our hosting at the end of your notice period unless you arrange hosting elsewhere. We will give you what you need to move it.
- We may also cancel the service on one month’s notice. If we do, we will hand everything over in the same way and refund any monthly fee already paid for time not yet used.
4. Failed payments
If a monthly payment fails, we will contact you. If it remains unpaid for 30 days, we may suspend the website until it is settled. We will always contact you before suspending anything.
5. How to cancel or request a refund
Email moe@highstreetdigital.co.za or message us on WhatsApp. We will confirm your cancellation or refund in writing.